Policy & Timeframes

Shipping / Processing Time:

Processing time for pre-order wigs and "Create Your Own Wig" is 13-16 business days. Shipping time is 4-7 business days. Overnight shipping happens after the processing time, not immediately after placing your order. Holidays are not included. Please note that orders placed over the weekend will begin the processing time Monday unless it is a holiday. All orders require a signature for delivery and are covered with package insurance. 

 

Can I Change My Order?

Once your order is placed, it cannot be modified, canceled, exchanged or refunded. With this being said, please ensure the sizing of your wig is correct before checkout. No changes can be made to any "Create Your Own Wig" after the coloring process is completed. 

 

 What if my wig doesn't fit?

Babey Bundles is not responsible for any improperly fitted wigs. Before purchasing a unit, please be sure to properly measure your head.

 

Color Acknowledgement 

All wigs are made of 100% top quality virgin hair with 3 bundles unless under 18”. Please acknowledge that creating custom colored wigs requires the hair to be chemically altered by our personal coloring process using professional grade chemicals and supplies. Similar to dying our natural hair, the colors will fade over time and need to be washed with color safe products. We are not responsible for colors on wigs fading over time. Please understand photos can display color and tone differently depending on the lighting. Wearing your unit styled will display your custom color the best.

 

Shipping Method

We use USPS to ship out all orders after processing time. A signature is required for your package. Please make sure to input accurate shipping information and contact information for an easy, successful shipment. Once USPS has possession of your parcel, we are no longer responsible for any damages that may occur during shipment nor are we responsible for any lost/stolen packages. All packages shipped are covered with USPS Ship Insurance. 

 

Payment Terms

It is important to know that we cannot process your order unless billing address matches the shipping address. We accept all major credit cards. Any orders flagged as high risk will be required to send a copy of their ID to confirm the purchase before the processing time begins. When you place your order online, your card will be charged immediately. Please note we have strict inventory tracking. Any credit card and theft of our merchandise will be prosecuted to the fullest extent of the law.

 

Any questions please email babeybundles@gmail.com 

All transactions are final, we do not accept refunds or exchanges